Refund and Cancellation Policy

At Le Trades, we strive to provide quality services and a positive experience for our customers. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and canceling services purchased through www.le-trades.com. Please review this policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

Refund eligibility varies based on the type of service or product purchased. Please note the following guidelines:

  • Digital Products: Digital downloads, e-books, and other digital content are typically non-refundable. However, if you experience issues with accessing or downloading digital content, please contact us, and we will work to resolve the issue.

  • Online Services or Courses: Refunds for online services, such as courses or memberships, are available within [X] days of purchase if the course or service has not been accessed or completed. To request a refund, contact us with proof of purchase and your reason for requesting a refund.

  • Consulting or One-Time Services: Refunds for one-time consulting services or project-based work are handled on a case-by-case basis. Refunds may be provided if the service has not yet commenced or under exceptional circumstances as determined by Le Trades.

2. Cancellation Policy

Subscription Services
If you have a subscription-based service with us, you may cancel your subscription at any time through your account settings or by contacting us directly. Please note:

  • No Refund for Partial Months: Cancellations take effect at the end of the current billing cycle. No refunds are provided for partial months of service.

  • Renewals: Subscriptions automatically renew until canceled. Users are responsible for canceling their subscriptions before the renewal date to avoid being charged for the following period.

3. Process for Requesting a Refund or Cancellation

To request a refund or cancel a service, please follow these steps:

  1. Contact Us: Email us at info@le-trades.com with your purchase details, including your name, order number, and reason for the refund or cancellation request.

  2. Review Period: We will review your request within [X] business days. If your refund request meets our eligibility requirements, we will process the refund to your original payment method.

  3. Confirmation: Once your refund or cancellation is processed, we will notify you via email. Refunds may take 5-10 business days to appear on your bank statement, depending on your financial institution.

4. Non-Refundable Items

The following items are non-refundable:

  • Completed services, including consulting or project-based work

  • Digital products that have been downloaded or accessed

  • Monthly subscription fees that have already been billed

  • Any other item or service explicitly labeled as non-refundable at the time of purchase

5. Exceptional Circumstances

In exceptional cases, such as errors in billing, unauthorized transactions, or technical issues affecting service delivery, Le Trades may offer refunds at our discretion. We encourage you to reach out to us if you experience any issues, and we will work to find an appropriate solution.

6. Modifications to this Policy

Le Trades reserves the right to update this Refund and Cancellation Policy at any time to reflect changes in our practices or applicable legal requirements. We encourage users to review this policy periodically to stay informed of any updates.

7. Contact Information

For questions or to request a refund or cancellation, please contact us:

  • Email: info@le-trades.com

  • Phone (USA): (+1866) 957-7239

  • Mailing Address:

    • USA: Merril Lynch Building, 101 Hudson St, 21st Floor, Jersey City, NJ 07302

    • UK: Suite 105 Fence House, Cheshire, SK10 1LT

    • France: 132 Rue Bossuet, 69006 Lyon